ITV has concluded the third series of Heathrow: Britain’s Busiest Airport on the 24th May 2017. This new three-part documentary series, explores life behind the scenes at Europe’s biggest and busiest airport. Filmed over five months of Heathrow’s busiest year ever, with more than 76 million passengers, the series follows Heathrow’s army of 76,000 staff – from plumbers, to pilots, to police – as they transport 200,000 passengers a day, and race to get thousands of planes away on time.
- Heathrow’s staff are busy processing the 100,000 passengers who arrive at the airport on over 600 daily flights. And when a passenger arrives from Doha and needs to connect through to Dublin, a problem arises when it transpires that his flight has been booked from Gatwick – 38 miles away. It’s up to Passenger Experience Manager Sue to battle a cultural barrier to help him.
- Meanwhile, as engineering apprentice Matt heads out onto the runway to calibrate the arrival lights he gets closer to a 747 than he ever thought possible.
- Also, there’s a massive new arrival in the shape of a brand new 787 Dreamliner plane, as Senior First Officer Dave flies to Seattle to collect the new aircraft.
- And the airport’s dedicated fire brigade extinguishes a fire on a 747, though fortunately it’s just a drill.
- A third of all passengers neither begin nor end their journey at Heathrow – they’re connecting passengers, and this second episode follows the challenges of transferring in the five-square mile airport, with 200 gates and four terminals.
- Passenger Experience Manager Jawad battles a language barrier to get 72 Chinese tourists to their connecting flights to Lisbon, but a problem arises when the group gets split in two and there’s only one translator.
- Elsewhere, two of the Metropolitan Police’s dedicated sniffer dog unit, Buster and Paddy, who look for explosives in the airport, are put to the test on a training exercise.
- Also, Water Services Engineers Jon, Vic and Scott pull the short straw and have to clean a sewage tank – at midnight. But hunting for a sewage leak in the 500-mile labyrinth of pipes under Heathrow is no easy task.
- The final episode follows Heathrow’s challenge in departing 100,000 passengers a day.
- Passenger Experience Manager Numan has a challenge on his hands in Terminal 4 – a flight to New York has been cancelled and 40 angry passengers are demanding to be rebooked immediately.
- Also, as snow and ice threaten to close the runways, Airside Operations driver Hugh swings into action to drive a special runway de-icer with a span of 45 meters in Heathrow’s first snow maneuver in four years.
- Border Force sniffer dog Ruby, and a team of officers, patiently wait at the departure gate hoping to seize cash which could be linked to crime. Their powers of detection are tested when they have to make the seizures in just 30 minutes before the plane departs.
- One of the busiest departures of the week is the flight to Dhaka in Bangladesh. Customer service agents, Carrie-Anne and Selina, bravely step up to the plate to get the passengers boarded and the plane away on time.
William Li, 24 May 2017